Privacy Policy - Viteo

1. Commitment to Privacy and Data Protection

Viteo Technologies Inc. ("Viteo", "we", "us") is dedicated to safeguarding the privacy and personal data of our users, viewers, and customers worldwide. We adhere to applicable data protection frameworks, including the California Consumer Privacy Act (CCPA/CPRA), the UK General Data Protection Regulation (UK-GDPR), the EU General Data Protection Regulation (GDPR), and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains what information we collect, why we collect it, how it is secured, and your legal rights regarding your personal information.

2. Information We Collect

We collect personal information necessary to deliver, maintain, and optimize our video services:

We do not sell personal information or share personal data with data brokers for behavioral advertising.

  • Account Information: Name, business email, phone number, billing address, and account credentials provided during signup.
  • Payment Data: Billing details securely processed via certified Level 1 PCI-DSS payment gateways. Viteo does not store raw credit card numbers on its servers.
  • Video Telemetry and Analytics: Aggregated metrics including play counts, completion rates, player interaction timestamps, browser type, device category, and geographic region (country/city level).
  • Technical Data: IP addresses, access timestamps, and diagnostic logs collected for security compliance, rate-limiting, and fraud prevention.

3. Data Security and International Storage

We implement robust administrative, technical, and physical safeguards designed to protect personal data against accidental loss, unauthorized access, and malicious disclosure. Data is encrypted using AES-256 at rest and TLS 1.3 in transit.

Information may be processed and stored in secure data centers located in the United States and internationally. Where cross-border data transfers occur, we utilize Standard Contractual Clauses (SCCs) and approved transfer mechanisms.

4. Your Privacy Rights (CCPA, UK/EU GDPR, Global)

Depending on your location, you hold statutory rights regarding your personal information:

To exercise any of these rights, contact our Data Protection Office at [email protected]. We verify and respond to verified requests within statutory timeframes without discrimination.

  • Right to Know and Access: Request disclosure of categories and specific pieces of personal data held about you;
  • Right to Rectification: Request correction of inaccurate or incomplete personal records;
  • Right to Deletion: Request erasure of personal data, subject to legal recordkeeping obligations;
  • Right to Portability: Receive your account information in a structured, machine-readable format;
  • Right to Opt-Out / Non-Discrimination: We never discriminate against users for exercising their privacy rights.

5. Cookies and Web Technologies

We deploy essential session cookies required for authentication and security, as well as operational cookies that remember user preferences. Analytics cookies help us monitor server load and delivery performance.

You can manage your cookie preferences through browser settings. Disabling essential cookies may impair certain features of the dashboard.

6. Data Protection Officer and Inquiries

If you have inquiries, complaints, or feedback regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer at [email protected].

We reserve the right to update this policy periodically to reflect operational improvements or regulatory updates.