The Viteo privacy policy seeks to clarify to the visitor and user how we record, protect, use, disclose, transfer and store our customers’ information. Take a few minutes to read and familiarize yourself with our practices. If you do not agree with this privacy policy, do not use our products or provide your personal data.

1. General Data Collection

Viteo’s priority is to ensure the privacy and security of the information of registered users (“User”).

Therefore, the main objective of this privacy policy is to define the policies adopted by Viteo regarding the collection, use and disclosure of personal information. By using Viteo’s products and giving your acceptance of this privacy policy at the time of registration, the User acknowledges and accepts the adoption of practices as described in this instrument and as provided for in applicable international data protection laws and regulations.

Viteo reserves the right to modify this privacy policy at any time to meet legal and/or technology requirements. All modifications will be notified through our official vehicles of communication with the User, with the effective date, and the User, by remaining in the system, demonstrates that they agree with the modifications made.

2. Registration

Viteo’s objective in allowing the User to voluntarily provide their information is to facilitate navigation in Viteo’s products/services and the use of its tools.

Therefore, the User’s proactivity in entering their data means that they want to benefit from the tools of Viteo’s products/services and agree with the privacy terms, including sharing with third parties, affiliates and/or partners of Viteo. When selecting suppliers and partners, Viteo considers the respective data treatment processes and the concern to maintain proper security to avoid undue sharing.

To become a User, the first step is your registration, in which name, e-mail and telephone are mandatory. If the User chooses not to provide the requested personal information, in many cases, Viteo will not be able to offer access to its products/services, content, services or respond to your questions.

In the event that the User enters personal data of third parties for the correct provision of services of Viteo’s products/services, the User is solely and exclusively responsible for ensuring that the third party has authorized the insertion of their data, hereby exempting Viteo from any compensation by virtue of this treatment of third party data, even if the third party is not properly the User of Viteo’s products.

The User has the right to access, modify, correct and delete the data about them referring to their decision to have become a User. If the User revokes their consent and authorization for the use of their data in Viteo’s products/services, Viteo will remove their data from future consultations, but some information will remain archived for the sole and exclusive purpose of Viteo being able to meet legal requirements and its legitimate interest, in the forms permitted by legislation.

This is personal information and data about our customers that we use to identify and contact them individually. All personal information is protected and we guarantee it will not be shared improperly. Personal information may be requested at any time the User is using or in contact with Viteo. Some information may be shared between Viteo affiliates and partners, with maintenance of due security to avoid undue sharing. Use of this information must be in accordance with the standards of this privacy policy. We may combine this information with other data for the purpose of improving our products, content and advertising for the User.

The User undertakes to notify Viteo immediately, via email [email protected], regarding any unauthorized use of their account, as well as unauthorized access by third parties to it. The User will be solely responsible for the operations carried out in their account, since access to it will only be possible by entering the password, the knowledge of which is exclusive to the User.

3. On the Use of Personal Data and Collected Information

The personal and registration data provided by customers and collected by the platform, as well as any other information collected, may be used for communication purposes between our team and you, through the sending of notifications about your activity with Viteo tools, as well as alerts and system notifications.

In addition, the personal registration data collected, as well as any other information and records of access to Viteo tools, may be processed and used for the following purposes:

To enable the effective provision of the services offered by Viteo, in an effective and efficient manner, allowing its operation in an agile and safe way;
Assist, whenever necessary and appropriate, in the communication between various users, especially in cases of eventual disputes related to the quality of the content, delay in the delivery of content, copyright and intellectual property;
Perform analyses and studies related to behavior, interest and demographics of customers, in order to understand their demands and needs, providing more adequate, efficient and interesting services, improving the usability experience of Viteo tools;
Improve our commercial and marketing strategies, aiming to enhance the services offered;
Send to customers, through messages, information relating to products, services, advertising, promotions, banners and Viteo news.

Customers may request, at any time, the deletion of their data from any lists (managed by Viteo) for sending promotional and/or advertising messages.

4. On the Storage and Protection of Collected Personal Data

All personal data of customers obtained at the time of browsing, registration at Viteo, use of the platform, or at any other time of contact/communication between the user and the platform, will be stored in our database for a minimum period of 12 (twelve) months or for a longer period, provided it is defined by judicial and/or administrative order, under the terms of current legislation, or for legitimate purposes of development and offering services to users.

The personal data informed to Viteo or collected by the platform will be stored in secure databases, with access restricted only to employees with the proper credentials, who are obliged to maintain the confidentiality of the information and not use it inappropriately.

Viteo may store and process the personal data collected and other information collected on a server located in any region where we or our service providers maintain facilities.

5. On Disclosure to Third Parties of Collected Registration and Personal Data

You agree that, in an attempt to avoid illegal activities, in cases of suspected fraud, disputes, complaints about content or any indication of a crime committed by customers, including dissemination of SPAM and situations involving potential threats to someone’s physical safety, the personal and registration data of the customers involved may be provided to the injured parties. In certain cases, if it deems it necessary, Viteo may provide the collected data to bodies and entities that intervene in the investigation or resolution of disputes between customers or between customers and third parties.

Likewise, you agree that Viteo may share collected personal and registration data with Viteo’s third-party service providers, in order to allow the development of their respective activities and enable the improvement of the platform’s services and operations, such as, for example, data backup services, fraud prevention services, email and database service providers, issuance of invoices, among others. In this case, Viteo requires all service providers with whom it shares users’ personal data to include in their contracts provisions that guarantee due protection, secrecy and confidentiality in data processing.

Finally, you agree that, in any corporate operation involving the restructuring of the business group of which Viteo is a part, as well as the acquisition and/or sale of shares and assets, the collected personal data may be considered one of the business assets to be transferred. Nesses casos, Viteo may transfer the personal and registration data of customers and users, in general, if it is acquired by, or if there is a merger with another company(ies).

Excluding the hypotheses mentioned in this privacy policy, the personal and registration data collected directly by Viteo, as well as the platform access records (IP address, date, time and time zone) and data referring to transactions carried out through the platform, may only be revealed to third parties, without prior notice, in the following hypotheses: (a) legislation, regulation, legal process or applicable government request; (b) compliance with investigation of possible violations; (c) fraud or security; or (d) protection against damage to the rights, property or security of Viteo, our users or the public, in compliance with applicable laws.

6. Maintenance of Registration and Personal Data After Account Deletion

Viteo will not retain personal information for longer than necessary to fulfill the purpose for which it was processed, including the security of processing in compliance with legal and regulatory obligations (such as auditing, accounting and statutory retention terms), litigation regarding processing and for the establishment, exercise or defense of its legitimate interest.

You may delete your account with Viteo at any time, by accessing the platform’s user settings, being ineffective the use of any other means to achieve such objective.

By customer request, Viteo will proceed with the definitive exclusion of the registration data provided by them, throughout the relationship with Viteo, within a maximum period of 15 (fifteen) days.

Access records (IPs), if any, will be discarded as they complete 180 (one hundred and eighty) days of storage, in accordance with applicable data retention regulations.

7. On the Prohibition of Spam

Viteo strongly repudiates any and all practices that promote SPAM of any kind. Thus, we are committed to ensuring that the messages sent by the platform are always of interest or importance to the respective recipients.

Users may, at any time, opt to receive or not receive emails from Viteo. To do this, they simply adjust their preferences for receiving emails or cancel their subscription for sending promotional and/or advertising emails, as mentioned above.

If it is verified that platform users are making use of SPAM, Viteo, at its sole and exclusive discretion and regardless of prior notification and/or communication, may immediately delete the account of customers and users.

8. On Our Commitment to Your Privacy

To be sure that your personal information is safe, we communicate our privacy and security guidelines to employees and strictly impose privacy safeguards within the company.

We reserve the right to modify this privacy policy at any time, and changes will take effect upon publication of the modified privacy policy.

When there is a change in the privacy policy, Viteo will notify its users by email or in a publication in a prominent area on the platform.

If you continue to use the tools offered after the communication of the change in the privacy policy, this will mean and be considered as your unequivocal consent and irrevocable and irretractable acceptance of all terms and conditions contained in the modified privacy policy.

For clarifications and more information about this privacy policy, contact us by email [email protected], including the following phrase in the message title: “Information – Privacy Policy”.

We appreciate your attention.